Customer Experience as a New Brand; the Customer Journey as a new product in highly regulated industries

If we take a look at the future outlook of the Financial services industry, we see right now transformative and disruptive changes having a great impact. Parallel to these transformations (organizational as well as digital) we cope with regulatory and compliance requirements. To keep customer loyalty, we have to be agile, meet their needs and expectations across every channel and learn lessons from innovators from a range of other industries. B2B brands are now also expected to create memorable customer experiences to match the ever-rising expectations from customers. It is not necessarily about having entirely new products or services; it is at least as important to provide a customer journey that in itself becomes a new product.

Join this session to learn how the DLL Group are tackling those challenges.

Digital Transformation
Date: Wednesday, November 2, 2016 Time: 3:15 pm - 4:00 pm Edita Mujovic Edita Mujovic (NL)