Customer Experience

Program |TracksSpeakers

Customers – and increasingly employees – expect their experience of your digital presence to be as good as, if not better than, their experiences elsewhere. With many known brands offering seamless experiences across different devices and channels, they expect to engage with you at their convenience, on whichever device they are using, wherever and whenever it suits them. In truth, it is a long road to get there, and few organisations have sight of those building the road.

Customer Experience explores customer advocacy within organisations by looking at how digital touch points are shaping the way their organisations work and adapt.

The conference track was moderated by Janus Boye who shared his learnings in a posting titled Insights from a day focusing on customer experience

Employee Engagement conference trackWednesday, 2 November


6:30 – 7:00
Run with the Vikings


8:00 am – 9:00 am
Breakfast & registration


9:00 – 9:15

Conference opening
Speaker: Janus Boye (DK)


Keynote

9:15 – 10:00
Title: Leadership in the new digital workplace era – from dictator to influencer
Speaker: Paul Miller, Digital Workplace Group (UK)


10:00 – 10:30
Break


10:30 – 12:00
Title: Design the conversation: How a major U.S. bank is bringing clarity and humanity to digital banking
Speaker: Sara Zailskas Walsh, Capital One (US)


12:00 – 13:00
Lunch


13:00 – 13:45
Title: Adapting your global narrative
Speaker: Janet Morgan, MCIPR (UK)


14:00 – 15:00
Roundtable discussions


15:15 – 16:00
Title: Enhancing customer experience with the Internet of Things (IoT)
Speaker: Jukka Helin, VAPO (FI)


16:15 – 17:00
Title: Experiences that fly: making digital relevant in transit
Speaker: Morten Dam-Andersen, Copenhagen Airports (DK)


Keynote
17:15 – 18:00
Title: Data ethics as a competitive advantage
Speaker: Pernille Tranberg, Digital Identity (DK)


18:30 –
Conference party
Location: Aarhus Street Food